Bridal Accent

Our Policies

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Welcome to Bridal Accent, where we combine artistry, craftsmanship, and transparency to deliver an exceptional bridal experience. Below are our key policies to guide you through our processes, from booking your dream dress to handling returns. For any questions, don’t hesitate to reach out to us at support@bridalaccent.co.

Booking Policy

At Bridal Accent, we understand how important it is to have a seamless and easy booking experience, whether you’re local or international.

– Global Consultations: You can enjoy our premium services from anywhere in the world. Our virtual consultations allow us to collaborate with brides remotely, making it easy for you to discuss your design vision without needing to travel to our Lagos atelier.


– Virtual Fittings: We offer remote toile sampling, a process where we send you a sample of your design to confirm your measurements and fit before proceeding with the final garment. This ensures that your dress fits perfectly, even without in-person fittings.


– How to Book: To make a booking, simply click the “Book an Appointment” button on our website and choose your desired time slot. We recommend booking as early as possible to ensure availability, especially for bespoke creations that require months of craftsmanship.


– Rush Orders: Our standard turnaround time for bespoke bridal dresses is 4 to 7 months from design approval. However, if you’re in a time crunch, we offer rush orders for an additional fee. During your consultation, please inform us of your timeline, and we will do our best to accommodate your needs.

Size Guide

To ensure you receive a dress that fits like a dream, we’ve created a detailed size guide. This guide will help you match your measurements to our size categories, ensuring a smooth ordering process.

– Custom Measurements: If none of our standard sizes fit your measurements, you can provide custom measurements. For catalog designs made to your custom size, we’ll add an extra 5 business days to your delivery schedule to accommodate the tailoring.


– Assistance with Sizing: If you’re unsure how to measure yourself or have questions about sizing, feel free to contact us at support@bridalaccent.co. We offer virtual measurement consultations to help you find the right fit.


– Alterations for Off-the-Rack Pieces: If you’ve purchased an off-the-rack piece and need alterations, we’re happy to provide this service at an additional cost. The price will depend on the complexity of the alterations.

Shipping Policy

We are committed to delivering your bridal couture anywhere in the world with care and precision. Here’s what you can expect with our shipping process:

– International Shipping: We ship globally through DHL. Whether you’re in the US, UK, Canada, Europe, or Africa, we ensure that your dress arrives at your doorstep safely and on time.


– Processing Time: Custom dresses typically take 4 to 7 months to complete. Rush orders are available, but they may incur additional fees depending on the design and shipping urgency.


– Shipping Costs: Shipping costs are calculated at checkout based on your location and the size of your package. Please note that these fees do not include any applicable import duties or taxes.


– Import Duties & Taxes: Depending on your location, you may be required to pay additional customs duties or VAT charges. These are the buyer’s responsibility and are not included in our pricing.

Refund and Returns Policy

Your satisfaction is our top priority, but due to the custom nature of our products, we have specific guidelines regarding refunds and returns.

– Custom Orders: All custom-made dresses are non-refundable and non-exchangeable due to the personalized nature of the design and fit. Please ensure all details, including measurements and designs, are confirmed before placing your order.


– Off-the-Rack Items: If you purchase an off-the-rack item, you have 30 days from the delivery date to request a return. Items must be in their original condition, unused, and in the original packaging.


– Non-Returnable Items: Custom designs, altered garments, and sale items are not eligible for returns or refunds. All sales of these items are final.


– Return Process: If your item is eligible for return, contact us at support@bridalaccent.co with your proof of purchase. We will provide you with return instructions. Please note that return shipping costs are the responsibility of the buyer.


– Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days.


– Partial Refunds: In certain cases, partial refunds may be granted (e.g., items returned with signs of use or missing parts).

Privacy Policy

At Bridal Accent, we take your privacy very seriously. This policy outlines how we collect, use, and protect your personal information to provide you with the best service while ensuring your data is secure.

1. Information We Collect

We collect various types of information to improve our services and fulfill your orders:

– Personal Information: When you make a purchase, book a consultation, or sign up for our newsletter, we collect your name, email address, phone number, billing and shipping addresses, and payment information. This data is necessary to process your orders and communicate with you effectively.


– Measurement Data: If you provide your measurements or custom sizing information, we securely store this data to ensure your garment fits perfectly.


– Website Data: We also collect non-personal information, such as your IP address, browser type, and pages visited on our website. This helps us improve our online experience and better understand how customers use our website.

2. How We Use Your Information


We use the personal information you provide to:

– Order Fulfillment: Your data is used to process your orders, ship your products, and handle customer service inquiries.


– Consultations: Information collected during consultations helps us design your perfect dress, from your style preferences to custom measurements.


– Marketing and Updates: If you opt-in to receive marketing emails, we will use your email address to send newsletters, promotional offers, and updates about new collections or events. You can unsubscribe from these communications at any time.


– Personalized Services: We use the information provided to personalize your shopping experience, including tailored recommendations and customized fitting services.

3. Data Protection and Security


We implement a variety of security measures to protect your personal information:

– Encryption: All sensitive information, such as payment data, is encrypted using secure socket layer (SSL) technology to ensure it is transmitted safely.


– Secure Storage: We store your personal data on secure servers, protected by advanced firewall technology. Only authorized personnel with specific access rights can view your information.


– Third-Party Services: We use trusted third-party services for payment processing, shipping, and marketing. These partners are required to maintain confidentiality and are prohibited from using your information for any other purpose.

4. Your Rights


You have the right to:

– Access Your Data: Request a copy of the personal information we hold about you.
– Update or Correct Your Information: If any of your personal details are inaccurate, you can request that we update or correct them.
– Delete Your Data: In certain circumstances, you can request the deletion of your personal data. However, we may retain some information as required by law or for legitimate business purposes (e.g., financial records).
– Withdraw Consent: If you have consented to receive marketing communications, you can withdraw this consent at any time by unsubscribing via the link in our emails.

5. Cookies


We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand user behavior, allowing us to provide a more personalized experience. You can control the use of cookies through your browser settings.

6. Contact Us


For any privacy-related questions or concerns, or to exercise your rights, please contact us at support@bridalaccent.co.

Need Assistance?


If you have any questions or concerns about our policies, please don’t hesitate to reach out to our support team at support@bridalaccent.co. We’re here to ensure your bridal journey with us is nothing short of extraordinary!

These policies reflect our commitment to providing a transparent and premium service experience at Bridal Accent.

Thank you for choosing us to be a part of your special day!